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Tata Business Excellence Model (TBEM)

The TBEM methodology has been moulded to deliver strategic direction and drive business improvements. It contains elements that enable companies following its directives to capture the best of global business processes and practices. The model has retained its relevance due to the dynamism built into its core. This translates into an ability to evolve and stay in step with ever-changing business performance parameters.


The TBEM matrix is used for the organisational self-assessment of Tata companies, recognition and awards, and for providing feedback to applicants. In addition, TBEM plays three important supportive roles in strengthening the competitiveness of Tata companies:

- It helps improve business excellence practices, capabilities and results.
- It facilitates communication with a common language of excellence across all Tata group companies and sharing of best practices among Tata companies.
- It serves as a working tool for understanding and managing performance, for providing planning guidance, and for identifying learning opportunities.

The TBEM methodology comprises a set of questions that applicant Tata companies have to answer. Its main objectives are to enhance value for all stakeholders and contribute to marketplace success; maximise enterprise-wide effectiveness and capabilities; and deliver organisational and personal learning.

The core values and concepts of TBEM are embodied in seven categories:

1. Leadership

2. Strategic Planning

3. Customer Focus

4. Measurement, Analysis and Knowledge Management

5. Workforce Focus

6. Operations Focus

7. Business Results